Welcome to our Centre!

We are a TUC affiliated Welfare Rights Advice Centre based in Prescot Town Centre on Merseyside.  We are part of a network of TUC advice centres that are located throughout the country.

Our Centre is located within an open-plan multi-agency office above the museum and library in Prescot One Stop Shop.  Full disabled access is available.   
The Centre provides a free and impartial welfare rights service including benefit advice, assistance with benefit applications and help with Social Security appeal tribunals to those who reside or work in the Borough of Knowsley.

We are also a Knowsley foodbank agent.  As a registered foodbank agent we hold vouchers, which we can give to an individual or family in crisis.  On receipt of a voucher the client can take it to a distribution point. They can then exchange the voucher for a supply of food items (enough for 3 days).  For more information please call in during our 'drop-in' hours (Monday to Friday, 10am to 12.30pm) or telephone our Centre. 

We can be contacted on 0151 443 4639 for more information.


Temporary Closure of Centre

After consultation with Knowsley Borough Council, we have decided to temporarily close our Centre in Prescot One Stop Shop from Monday, 23 March, 2020 until further notice, due to the spread of the Covid-19 virus to help keep staff and clients safe.  The decision was made following the latest government update.  We will continue to follow the latest news and advice from the World Health Organisation and Public Health England and will post any updates on our website. 

Our telephone line and email address will still be available for limited advice.

If you have a PIP, ESA or Universal Credit form due back within the next few weeks we would advise you to contact the DWP and request an extension on your return date or complete and return it to the relevant department as soon as possible.

Contact Details

Prescot and Whiston Community Advice Centre
Prescot One Stop Shop
Prescot Shopping Centre
Aspinall Street
L34 5GA

Tel: 0151 443 4639
Fax: 0151 443 4640
E-mail: prescotadvice@btinternet.com

Contact us on 0151 443 4639
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